|
Your Privacy, Protected
Queensland Charter Vessel Association, herein
referred to as QCVA respects and wishes to protect your privacy.
Our guidelines for promoting the use of fair information practices
and protecting your personal information are set out in our Privacy
Policy.
This policy informs you of:
• How Personal Information is collected
• What information we collect and why
• How we use and disclose the information
• The security of the information
• Access and correction of information
• Privacy Policy changes Notification
• How to Contact Us
If you have any questions or concerns regarding this
statement, please send them to info@qcva.com.au.
QCVA is committed to protecting your privacy!
By providing your personal information you agree and
consent to the collection, use, disclosure, storage and holding
of your personal information in accordance with this privacy policy.
Privacy Statement
This statement discloses the privacy practices for
www.qcva.com.au . We have designed the QCVA Web Site so that no
personal identifying information is displayed online or is accessible
to the general public.
How is personal information collected?
QCVA is an Assoication representing stakeholders of the aquatic
tourism industry. In order to provide customers with a quality service,
QCVA offers customers the ability to purchase and utilise products
and services through three different sales and support channels:
• In-person sales and services
• Online sales and Email support, and
• Telephone sales and support
These channels reflect the different ways in which
QCVA may collect personal information about customers. Collection
will occur at the time you make a purchase, use our services or
when you register as wishing to receive information about our products
and services, through our website.
Non-customer information
Sometimes, QCVA needs to collect personal information about individuals
who are not customers. This will usually arise where we collect
the name and business contact details of a person who is the contact
in a government agency or company with whom we deal. QCVA's policy
is to only use personal information collected from non-customers
for the main business purpose for which it was collected.
What personal information does QCVA collect, and why?
If you purchase products or services from QCVA, we need to collect
personal information about you so that we can process your booking
or enquiry. By information we mean your name, mailing address, Email
address and preferences.
The reason we need this information is so that we
can maintain communication with you, in the provision of our services.
To better understand what sort of tourism experiences our clients
are looking for, we may also ask you to provide us with extra information
regarding your personal or professional interests, demographics,
experience with our products, and more detailed contact preferences.
Clients have the choice of providing this information
to further personalise their experience with us. Any information
shared with us remains completely confidential. Unless you tell
us otherwise, we will use personal information about you for marketing
and research purposes, so that we may improve our service to you
and other consumers. You can let us know if you no longer wish to
receive marketing material - all you need to do is contact QCVA
(the contact details of our Privacy Officer are below).
Use and Disclosure of Personal Information
QCVA uses your information to better understand your needs and provide
you with better service. Specifically, we use your information to
help you complete a transaction, to communicate back to you, to
update you on service, products & benefits, to personalise our
web sites for you, research our audience's tourism preferences,
interests and behaviour and gather broad non-identifying demographic
and socio-economic information. We use your personal information
to enable us to provide you with the information you request about
our product, to fulfil/confirm your bookings and to ensure you are
correctly invoiced. The personal information we collect from you
will be shared with our service partners who are involved in fulfilling
the purchases you have made from us.
Unless we have your permission or are required by
law, we do not sell or provide the information collected or stored
about you, to third parties who are not our contractors or business
partners. Details are only supplied to a third party suppliers when
it is required to provide good or services which you have purchased.
Furthermore, we do not send out unsolicited e-mail.
Your privacy choices
If you receive information from QCVA it is because you have requested
it. At any time you can be removed from our database and receive
no more information from us. If you have registered to receive communications
from us and later change your mind, you may contact us to have your
name removed from our distribution lists by sending an e-mail to
info@qcva.com.au.
When you use our e-cards or other promotional programs
you'll be providing details of people who may never have visited
this site. QCVA will not disclose the recipient addresses and will
not send them any promotional information other than that specific
product i.e. the e-card.
Links
The web site may contain links to non-QCVA web sites. QCVA is not
responsible for the privacy practices of such web sites.
Cookies
QCVA uses software tags called "cookies" to identify customers
when they visit our site. Cookies are used to remember user preferences
and maximise performance of our services. The information we collect
with cookies is not sold, rented, or shared with any outside parties.
The use of cookies is an industry standard and many Web sites use
them to provide useful features for you. Cookies in and of themselves
do not personally identify you, only your computer.
Log Files
QCVA maintains log files of the traffic that visits the QCVA site.
We do not link any information gathered in these log files to personally
identifying information. Log files are used to manage traffic loads
and information technology requirements for providing reliable service.
Information collected includes IP addresses and browser types.
Information and Data Security
All personal information collected is stored and maintained in a
secure database that limits access to authorised personnel only,
through a series of access-control procedures. All QCVA employees
are briefed about the company's privacy and security policies on
a regular basis, and are required to treat personal information
held by QCVA as confidential. The Firstlight web site is regularly
tested for security breaches to ensure that all information collected
is secure from unauthorised viewing. However, no data transmission
over the Internet can be guaranteed to be 100% secure, so we cannot
give an absolute assurance that the information you provide to us
will be secure at all times. QCVA will not be held responsible for
events arising from unauthorised access to your personal information.
Access and correction
To ensure your privacy, only you can view your personal details.
You may access your personal information details to correct information
that is inaccurate, incomplete or out of date. If you would like
to change your information on our database, please e-mail this request
to info@qcva.com.au.
Notification of Privacy Policy Changes
Our commitment to offering a specialised dive / sail experience
means that our business will continue to evolve as we introduce
new products and services. Because of this, QCVA may change its
Privacy Policy at any time. If we change our Privacy Policy, we
will notify you by posting a notice on our website. If at any point
we decide to use personally identifiable information in a manner
different from that stated at the time it was collected, we will
notify users by Email. Users will have a choice as to whether or
not we use their previously submitted information in this different
manner. Users may choose to have their information used in accordance
with the privacy policy under which the information was collected.
How to Contact Queensland Charter Vessel Association
QCVA will make available this policy to anyone who requests it.
For further information about privacy issues and the protection
of privacy visit the Australian Federal Privacy Commissioner's website
at www.privacy.gov.au. If
you wish to contact QCVA about any aspect of its Privacy Policy,
please contact our Privacy Officer.
How to Contact Us
Queensland Charter Vessel Association. ACN 57 090 831 099
PO Box 8868 Gold Coast Mail Centre
Bundall, QLD 9726 Australia
Tel. (07) 5537 9994 (Mr. Bill Edwards - Association President)
Email: info@qcva.com.au
Privacy Policy last updated March 2003
© Queensland Charter Vessel Association
ACN 57 090 831 099
All rights reserved.
Back to
Top I Home Page
Site Partners
  
|
